• Clients
  • CMI Qualification Learners
Search

Home > Training & Development > In-company Programmes > Communication & Personal Development Programmes

Communication & Personal Development Programmes

Our communication and personal development programmes are designed to provide skills and approaches for writing compelling business reports and documents, delivering impactful presentations, developing strong communication abilities, managing dynamic workloads, and cultivating creative thinking to refine personal communication and maximise personal effectiveness, and success.

Our programmes include:

Our programme overviews provide an insight into what we offer. To ensure our programmes meet your specific needs, we tailor the design and content to align with your learning outcomes and business objectives. We create bespoke case studies and scenarios that reflect your communications and working environment and form the foundation of training and role play exercises.

Elevation Learning - Communication & Personal Development Programmes

Effective Business Writing

The Effective Business Writing programme is designed to provide the overarching principles of good writing rather than the production of one particular type of report or document. The programme reflects that the writer and reviewer have a shared responsibility for report and document production by consisting of two elements:

  • Effective Business Writing for Reviewers Workshop (optional)
  • Effective Business Writing for Writers Course

The programme assists both writers and reviewers to build on their technical excellence to create truly persuasive reports and documents with a consistent high-quality image.

| Effective Business Writing for Reviewers Workshop (optional)

The Effective Business Writing for Reviewers Workshop is designed to develop a consistent reviewing approach to reduce time spent on reviews and re-writes, and clarify the reviewers role in reinforcing best practice.

Workshop aims

The workshop:

  • Gathers views on the status of writing skills
  • Provides an overview of the Writers Course content and principles
  • Clarifies the reviewers role in reinforcing best practice

Workshop content

The workshop includes:

  • Status of writing – writing within the business and the ‘bugbears’
  • Commissioning and reviewing – clarifying the writing principles of purpose, structure, style, and layout
  • Reviewers role and responsibility

Who is it for?

The workshop is for senior consultants who have responsibility for commissioning and reviewing reports and documents.

How is it delivered?

A 90-minute workshop delivered either in-person or online.

| Effective Business Writing for Writers Course

The Effective Business Writing for Writers Course is designed to provide an approach for producing a report or document that achieves the desired outcomes. After the course, participants have the option to receive personalised one-to-one coaching to reinforce and support application of the learning.

Course aims

The course equips participants with:

  • Confidence in their personal writing style and strengths
  • Principles of effective business writing
  • Skills to write a reader-focused report and document

Course content

The course includes:

  • What is good writing? – essentials of good writing, and personal skills and strengths
  • Purpose – defining purpose, understanding the reader’s perspective, selecting material, and writing to communicate
  • Structure – logical structuring, storyboarding, and holding a reader’s attention
  • Style – principles of good reports or documents, matching style to different reader preferences, applying journalistic principles, and writing and grammar fundamentals
  • Layout – using layout to add interest and impact, and data visualisation

Who is it for?

The course is for consultants who write documents and reports.

How is it delivered?

The course is delivered in three formats:
  • A one-day in-person course
  • Four two-hour online modules
  • A blended approach combining in-person and online delivery

Impactful Presentations

The Impactful Presentations programme is designed to provide the confidence, knowledge, and skills to prepare and deliver impactful presentations which achieve desired results.

Programme aims

The programme equips participants with:

  • Confidence in their personal presentation style and strengths
  • Principles of effective presenting
  • Skills to prepare and deliver an impactful presentation

Programme content

The programme includes:

  • Presenting excellence – elements of excellent presenting and engaging personal presenting style
  • Preparation – audience entering behaviours and types, and communication styles
  • Structure – clarifying objective and purpose, selecting content, structuring, and maximising audience attention and retention
  • Credible visual delivery – confident first impressions and body language
  • Powerful vocal impact – applying the 5Ps and voice modulation
  • Powerful verbal impact – engaging language and storytelling
  • Facilitating questions – anticipating questions and answering with confidence and professionalism
  • Visual aids and data – creating impactful visual aids, using visual aids, and data visualisation
  • Remote presentations – overcoming remote presentation challenges and adding visual and vocal gravitas

Who is it for?

The programme is for consultants who present to clients and colleagues.

How is it delivered?

The programme is delivered in three formats:

  • A two-day in-person course
  • Four four-hour online modules
  • A blended approach combining in-person and online delivery

Compelling Communication

The Compelling Communication programme is designed to raise awareness of personal communication styles and provide strategies and skills to enhance communication effectiveness.

Programme aims

The programme equips participants with:

  • Confidence in their personal communication style
  • Strategies for adapting their communication style to achieve desired results
  • Skills to optimise communication outcomes with clients and colleagues

Programme content

The programme includes:

  • Communication – what is communication, communication situations, characteristics of compelling communicators, and factors influencing effective communication
  • Nonverbal communication – utilising body language and visual rapport, reading nonverbal cues, and leveraging nonverbal behaviours
  • Verbal communication – power words and communication ABC
  • Communication fundamentals – powerful questioning and active listening
  • Communication styles – four communication styles, identifying personal communication styles, flexing communication styles, and utilising assertive behaviour
  • Delivering a compelling message – knowing your audience, clarifying outcomes, communication congruence, compelling engagement, and managing communication barriers and unconscious biases
  • Cross-cultural communication – understanding cultural differences, uncovering unconscious biases, and enhancing cross-cultural communication

Who is it for?

The programme is for consultants who wish to enhance their communication effectiveness and impact.

How is it delivered?

The programme is delivered in three formats:

  • A one-day in-person course
  • Four two-hour online modules
  • A blended approach combining in-person and online delivery

Managing Workloads to Achieve Results

The Managing Workloads to Achieve Results programme is designed to provide strategies and skills to prioritise tasks, manage time, increase productivity, and achieve results.

Programme aims

The programme equips participants with:

  • Strategies to plan, organise, and manage a pressurised workload
  • Strategies to manage time efficiently and productively
  • Skills to manage stress and build resilience

Programme content

The programme includes:

  • Managing workload and time – barriers and benefits of workload and time management, and effect of personality type on workload and time management
  • Pressurised workloads – negative stress vs healthy challenge, identifying symptoms of stress, and increasing resilience to stress
  • Managing your time – identifying time stealers and areas of procrastination, reviewing life balance, optimal multi-tasking, prioritising tasks, handling complex projects, and selecting effective time management tools based on personality type
  • Managing other people’s time – recognising other people’s personality type, helping others manage their workload, supporting others achieve results, and applying successful delegation styles

Who is it for?

The programme is for consultants who need to take responsibility for managing their own workload and time.

How is it delivered?

The programme is delivered in three formats:

  • A one-day in-person course
  • Four two-hour online modules
  • A blended approach combining in-person and online delivery

Creative Thinking for Practical Solutions

The Creative Thinking for Practical Solutions programme is designed to enhance creative thinking skills and foster innovation to harness the power of creativity to develop practical, innovative solutions for real-world problems.

Programme aims

The programme equips participants with:

  • Creative thinking skills and techniques
  • Approaches for innovative problem-solving approaches
  • Tools to generate and implement creative solutions

Programme content

The programme includes:

  • Creative thinking – creativity and its role in problem-solving
  • Creative thinking techniques – exploring creative thinking techniques including brainstorming, mind mapping, SCAMPER, six thinking hats, the five whys, and reverse thinking
  • Innovation frameworks – exploring innovation frameworks including design thinking, lean startup, and stage-gate process
  • Problem identification and analysis – root cause analysis and SWOT analysis
  • Generating creative solutions – ideation techniques, selecting the best ideas, and developing actionable solutions
  • Implementing creative solutions – implementing change, and measuring and evaluating impact
  • Building a creative culture – encouraging continuous innovation and creating a creative environment

Who is it for?

The programme is for consultants who need to develop innovative solutions to complex problems and challenges.

How is it delivered?

The programme is delivered in three formats:

  • A one-day in-person course
  • Four two-hour online modules
  • A blended approach combining in-person and online delivery