Case Study:

Equipping Junior Consultants with Strategic and Client Engagement Skills

Our Client

A global strategy and communications consultancy.

Their challenge

To establish a core foundation of consulting skills among their junior consultants to enhance client engagement and elevate strategic thinking capabilities.

Why they engaged us

Our expertise in developing essential consulting skills for junior consultants made us the perfect choice to develop a bespoke training programme.

Our Solution

We collaborated with key stakeholders and interviewed a selection of consultants to identify knowledge and skills gaps.

We highlighted four key focus areas:

Expanding role capabilities beyond task-orientated service delivery
Broadening understanding of client businesses and strategic goals
Establishing impactful, trust-based client relationships
Building confidence in managing diverse situations and client interactions

Essential Consulting Skills programme

We designed a programme to equip participants with models and skills to understand clients’ businesses, build strong client relationships, and develop strategic recommendations. The programme incorporated:

Insights to broaden perspectives and deepen understanding
Insights Discovery to reveal behavioural preferences
Engaging, practical exercises to ensure active learning and retention
Learning intervals between training sessions to enable the application of skills to real-world projects

To maximise learning outcomes, participants accessed our SMART Action Planning guides to develop personal action plans.

Evaluating outcomes

We evaluated the programme’s impact and ROI, through:

Immediate feedback – measuring participant satisfaction, content relevance, and engagement
Long-term impact assessment – evaluating the programme’s effectiveness over time

Our Impact

All junior consultants attended the programme, achieving the following outcomes:

Increased self-awareness and enhanced interpersonal understanding
Greater confidence in managing diverse client interactions and situations
Improved relationship management focused on trust and rapport
Deeper understanding of client business challenges
Enhanced client reporting, leading to improved project outcomes

Delivering results and sustainable change

The increased confidence and strategic thinking of our client’s junior consultants enhanced their ability to engage meaningfully with clients and deliver strategically focused, client-centric results.