Case Study:

Building Leadership Capabilities in a Growing Process Consultancy

Our Client

A UK-based process consultancy.

Their challenge

As a rapidly expanding business, they needed to build leadership competencies and capabilities in their next generation of leaders.

Why they engaged us

Our expertise in designing comprehensive development programmes centred on experiential growth and skills development led them to seek a customised solution that addressed their specific leadership challenges.

Our Solution

We engaged with key stakeholders and current leaders to gain a deep understanding of their organisation and future leaders’ skills requirements.

We identified four key areas for development:

Heightening emotional intelligence
Decision-making under pressure
Leading through uncertainty
Powerful storytelling

Leadership learning journey

In collaboration with a board-level sponsor, we designed a learning journey that included:

Six in-person training sessions over twelve months
An individual internal project applying leadership skills to real-world challenges
A ten-day charity photo-journalism project to build empathy and storytelling skills
Monthly one-hour group sessions with the senior sponsor
Access to a range of leadership resources

To maximise learning outcomes we incorporated:

Experiential learning – hands-on practise through role-playing, simulations, and leadership labs
Coaching and mentoring – one-on-one coaching and peer mentoring to support development
On-the-job learning – application of skills in daily roles, with reflections on outcomes with a coach or peer group

Peer feedback and reflection – opportunities for peer feedback, reflective exercises, and group discussions

Our Impact

Initially, ten emerging leaders completed the leadership learning journey, achieving the following outcomes:

Improved self-awareness, empathy, and interpersonal skills, enhancing team dynamics and workplace culture
Greater ability to handle high-pressure, complex situations, leading to better decision-making and problem-solving
Development of a strategic mindset, aligning decisions with organisational goals

Knowledge and skills cascaded to project teams, equipping the next cohort of leaders

Early promotions, delivering greater value to the business and boosting motivation
Creation of a cross-functional peer network, offering long-term support among participants

Delivering results and sustainable change

The enhancement of leadership capabilities elevated individual performance and contributed to a more cohesive and effective leadership team, driving sustainable growth for the business.