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Case Study:

Delivering Internal Consultancy Excellence in Local Government

Our Client

A multi-functional consulting team within a local government organisation.

Their challenge

To establish a more robust consultancy approach, equipping their consultants with the skills, knowledge, and behaviours to drive impactful organisational change.

Why they engaged us

Our proven track record in assisting internal consulting teams and business partners enhance their consulting skills made us the trusted choice to develop a consultancy learning programme.

Our Solution

We engaged with team members and identified four key focus areas:

  • Developing a holistic and consistent project delivery approach and framework
  • Enhancing client relationship-building skills
  • Introducing new consulting models and approaches
  • Fostering cross-functional collaboration and knowledge sharing

Excellence in Professional Consulting programme

We designed a programme focused on project delivery, problem-solving, client engagement, and reporting, utilising:

  • Our proprietary CONSULT 5-stage delivery process
  • A customised case study and role-play exercises that mirrored real-life client projects
  • Intervals between training sessions to apply learning on live projects
  • Team Lead involvement to support participants and reinforce learning

To maximise learning outcomes, participants accessed our SMART Action Planning guides to develop personal action plans.

Lead Briefing session

To optimise Team Lead support we facilitated a session providing them with key programme information and guidance on their role.

Evaluating outcomes

We evaluated the programme’s impact and ROI, through:

  • Immediate feedback – assessing participant satisfaction, content relevance, and engagement
  • Long-term impact assessment – evaluating the programme’s long-term effectiveness

Our Impact

Nearly 60 consultants attended the programme, achieving the following outcomes:

  • Enhanced client engagement skills, leading to stronger relationships
  • A greater focus on delivering value-driven outcomes
  • Adoption of consistent consulting methodologies and tools
  • A deeper appreciation of the team’s unique strengths
  • A culture of knowledge-sharing and continuous learning
  • Active Team Lead support of continuous learning

Delivering results and sustainable change

Team Leads observed a marked improvement in their team’s client engagement and project delivery. The programme also kick-started the creation of an action learning group that:

  • Encourages knowledge sharing
  • Supports the development of consistent project delivery approaches
  • Promotes continuous professional development

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