Case Study:

Elevating Technology Consultants’ Client Engagement Skills

Our Client

A leading global provider of engineering, technology, and consulting services.

Their challenge

To strengthen their consultants’ client engagement capabilities to foster stronger client relationships and drive improve project outcomes.

Why they engaged us

Our extensive experience of working with technology industry experts to broaden their consulting skills made us the ideal partner to develop a bespoke training programme.

Our Solution

In collaboration with our client, we identify three critical skills gaps:

Building meaningful and lasting client connections
Agility in navigating a diverse range of client conversations
Confidence in delivering impactful presentations

Consulting Skills Excellence programme

We designed a two-part programme:

Part 1 – Effective Client Engagement Workshop – focused on enhancing skills and changing perspectives, utilising:

Insights Discovery to deepen awareness of behavioural traits and their impact
Customised role-play exercises, with professional actors, simulating real-life client scenarios

Part 2 – Impactful Presentation Skills Workshop – focused on providing practical techniques, utilising multiple practice sessions, personalised feedback, and video recordings.

To optimise learning outcomes, participants accessed our SMART Action Planning guides to develop meaningful personal actions.

Evaluating outcomes

We evaluated the programme’s impact and ROI, through:

Immediate feedback – measuring participant satisfaction, content relevance, and engagement
Long-term impact assessment – evaluating the programme’s effectiveness over time

Our Impact

Over 100 consultants attended the programme, achieving the following outcomes:

Increased self-awareness and understanding of behavioural impact, enhancing client interactions and connection
Enhanced ability to read clients’ behaviours and adapt communication style
Greater confidence in managing diverse client interactions to achieve positive outcomes
Strengthened capability to build and maintain trust-based client relationships
Improved confidence and effectiveness in delivering presentations

Delivering results and sustainable change

The significant boost in competence and confidence elevated client engagement capabilities, driving both individual and business success. The positive feedback received from their clients confirms the programme’s effectiveness and lasting impact.