Case Study:

Embedding a Culture of Learning in a PDM Consultancy to Support Growth

Our Client

A global leader in product data management consultancy.

Their challenge

To embed a culture of learning and development to equip their consultants with the skills needed to thrive in a rapidly changing and increasingly competitive landscape.

Why they engaged us

Our proven expertise in designing and implementing learning journeys that facilitate gradual learning application of skills led them to seek our support in developing a programme to enhance their consultants’ capabilities.

Our Solution

We engaged with leaders and analysed the results of an Employee Critical Capability Gap survey.

We identified two key development areas:

Leadership and management skills
Technical skills

We also established two key success measures:

Faster adaption to change
Cost-effective development

Learning journey

Collaborating closely with the client team, we designed a comprehensive learning journey based on a series of Playbooks. These Playbooks utilised diverse learning formats to heighten engagement and sustain learning, including:

Formal training – tutor-led workshops, webinars, and e-learning modules
On-the-job learning – job shadowing, project-based learning, and role-specific tasks
Coaching and mentorship – pairing participants with mentors or coaches to provide guidance and feedback
Peer learning – collaboration and knowledge sharing through group activities, forums, and peer coaching

The Playbooks enabled self-managed learning, allowing consultants to progress at their own pace and focus on areas most relevant to their roles.

Our Impact

The programme’s impact, measured against our client’s KPIs of adaptation to change and cost-effectiveness, exceeded expectations.

Additional outcomes included:

Increased job satisfaction and motivation for learning
Enhanced cross-functional collaboration, teamworking, and communication
A sustainable learning culture, with consultants creating their own Playbooks for new topics
Increased retention and engagement

Delivering results and sustainable change

Our tailored approach to learning and development embedded a culture of continuous learning within the organisation. The programme not only enhanced the adaptability and skills of our client’s consultants but also provided a sustainable framework to successfully address future challenges.