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Case Study:

Empowering Consultants to Deliver Optimal Project Outcomes

Our Client

A leading professional services consultancy.

Their challenge

To establish a consistent project delivery approach that would enhance quality and efficiency, ultimately driving improved project outcomes.

Why they engaged us

Our extensive experience in supporting consultants enhance and refine their project delivery approaches made us their natural choice to develop a bespoke training programme to be the foundation of their consultant development pathway.

Our Solution

We conducted comprehensive research to identify their consultants’ knowledge and skills gaps. We highlighted five key focus areas:

  • Developing a consistent consulting project delivery approach
  • Managing client relationships in a hybrid working environment
  • Increasing awareness of the commercial aspects of consulting work
  • Ensuring consistent knowledge and skills levels within and across the teams
  • Fostering information and knowledge sharing across the organisation

Excellence in Professional Consulting programme

We designed a programme focused on project delivery skills and frameworks, incorporating:

  • Our proprietary CONSULT 5-stage delivery process
  • A customised case study and role-play exercises that mirrored real-life client projects
  • Interactive discussions to align on how the skills and frameworks would be applied within the teams
  • Learning intervals between training sessions to enable the application of skills to live projects

To maximise learning outcomes, participants accessed our SMART Action Planning guides to develop personal and team action plans.

Evaluating outcomes

We evaluated the programme’s impact and ROI, through:

  • Immediate feedback – measuring participant satisfaction, content relevance, and engagement
  • Long-term impact assessment – evaluating the programme’s effectiveness over time

Our Impact

Over 30 consultants attended the programme, achieving the following outcomes:

  • Adoption of a consistent consulting project delivery approach
  • Enhanced client engagement skills, leading to stronger relationships
  • Increased focus on the commercial realities of project delivery
  • A culture of information and knowledge sharing across teams

Delivering results and sustainable change

The improved project delivery capabilities have led to more efficient project execution, stronger client solutions, and a noticeable increase in consultant motivation and commitment.

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